Collaboration & control · Cirquolus
Support Ticket Management
Give every request a place and a next step.
Assign, prioritize and resolve support tickets faster with SLAs, queues and full accountability.
Start with one module · Connect more when needed · Multiple companies & branches
Connected Helpdesk & ticketing capabilities
Support Ticket Management in your wider workflow
Support Ticket Management sits within Helpdesk & ticketing. Explore the capabilities around it and choose the combination your team needs.
Triage queue
Active request tracking
Fit the system to the operation
One company. Many companies.
One branch. A whole network.
Choose this solution on its own or alongside other modules. Configure companies, branches, product catalogs and permissions around your operation. Confirm the exact workflow and rollout scope with our team.
Explore company & branch managementConnected when you need it
Build the next part of your workflow.
Helpdesk & ticketing
Manage public and internal support requests through ticket submission, triage and active queues. Help teams follow issues without losing them in separate conversations.
Explore this solutionWarranty & repairs
Manage warranty claims, repairs, replacements, parts requisitions and depot work. Keep after-sales records connected to the wider sales and stock workflow.
Explore this solutionEmployee self-service
Give employees a place to view payslips, attendance and schedules, request leave and overtime, and access assigned assets, files, KPI tasks and support.
Explore this solutionTeam chat
Coordinate internal conversations through team chat, groups and monitoring. Use collaboration alongside helpdesk requests, tasks and business operations.
Explore this solutionBefore you decide
Support Ticket Management questions
How can I start with Support Ticket Management?
This capability is part of Helpdesk & ticketing. Start with that application and choose the workflows your team needs. We will confirm configuration and scope during discovery.
Can it support multiple companies and branches?
Cirquolus supports company and branch structures, product catalogs and page permissions. We will map your companies, locations, teams and module access to the workflows you need.
What can I see in a Support Ticket Management demo?
We will walk through support requests and triage queue, then discuss your current process, data and connected modules.
How are pricing and implementation determined?
Request a proposal based on your modules, companies, branches, users, data migration and training needs. The team will confirm the rollout scope and timeline before implementation.
See Support Ticket Management in your business.
Bring your current workflow, companies, branches and priorities. We will help you plan the right starting point.
Request a tailored demoCall +63 915 945 4646